Pre Order
📅 Pre-Order Terms & Conditions
At Aster & Ruby, we occasionally offer selected products as Pre-Order.
Pre-ordering allows you to reserve popular or limited-stock products before they arrive in our store, helping you secure highly anticipated items before they sell out.
Products available for pre-order will be clearly marked "Pre-Order" and will include an estimated arrival timeframe on the product page.
By placing a pre-order, you agree to the following terms and conditions.
📦 Order Confirmation
Once you place your pre-order, you will receive an order confirmation email confirming your purchase.
Your order will then be held until the stock arrives at our warehouse.
Once your pre-order has been received and is ready for dispatch, you will receive a shipping confirmation email with tracking details.
🚚 Estimated Arrival Dates
Any arrival dates displayed on our website are estimates only.
These estimates are provided to us by our suppliers, distributors, manufacturers and freight providers and may change due to circumstances outside of our control, including:
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Manufacturing delays
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Shipping delays
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Customs processing
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Port congestion
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Transport disruptions
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Supplier delays
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Other unforeseen circumstances
While we always provide estimated dates in good faith, they cannot be guaranteed.
If your order is needed by a specific date, we recommend purchasing an item that is currently in stock.
Should the estimated arrival date change significantly, we will notify you as soon as reasonably practicable.
📮 Shipping Your Pre-Order
We aim to dispatch all pre-order items within 1–2 business days of the stock arriving at our warehouse.
Delivery time will then depend on your selected shipping method and the delivery network.
🛍 Orders Containing Pre-Order Items
If your order contains both in-stock and pre-order products, your entire order will be held and shipped together once all items are available.
If your order contains multiple pre-order items with different estimated arrival dates, your order will generally be dispatched once all items have arrived.
If you would like your in-stock items dispatched immediately, we recommend placing two separate orders:
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One order for in-stock products.
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One order for pre-order products.
Separate orders cannot be combined once they have been placed.
If separate shipping is requested after ordering, additional shipping charges may apply.
At our discretion, we may choose to part-ship an order at no additional cost to the customer.
💳 Payment
Payment for pre-order items is taken at the time your order is placed.
This secures your allocation of stock and reserves the item for you once it becomes available.
📦 Product Availability
🛒 Out of Stock Products
Some products on our website may display as "Out of Stock" while still being available to purchase as a pre-order.
Where a product is available for pre-order, this will be clearly indicated on the product page, along with an estimated arrival timeframe where possible.
Placing an order for an out-of-stock pre-order item reserves stock from our next incoming shipment, subject to supplier availability and the terms outlined in these Pre-Order Terms & Conditions.
If a product is simply marked "Sold Out" and is not identified as a Pre-Order item, it is not currently available for purchase.
While we make every effort to fulfil all pre-orders, there may be rare occasions where a supplier is unable to supply a product, reduces our allocation, or discontinues an item before it reaches us.
If this occurs, we will contact you as soon as possible and provide you with the option of:
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A full refund.
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Store credit.
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An alternative product where available.
🔄 Cancellations & Returns
Pre-order purchases are made specifically to reserve stock before it arrives.
For this reason, change-of-mind cancellations, refunds or exchanges are not available once a pre-order has been placed.
This includes delays to estimated arrival dates that are outside of Aster & Ruby's reasonable control.
Nothing in these terms excludes or limits your rights under the Australian Consumer Law.
If your item arrives faulty, damaged or does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement or refund as provided by law.
📦 Additional Freight Charges
Some oversized or bulky pre-order products may require additional freight charges.
Where applicable, this will be clearly noted on the product page.
If additional shipping charges are required, we will contact you before dispatch to arrange payment.
📍 Delivery Address Changes
If your delivery address changes while you are waiting for your pre-order, please contact us before your order is dispatched so we can update your details where possible.
💡 Looking for Something Else?
Can't find the product or brand you're looking for?
We're always happy to hear your suggestions. If there's a particular product or brand you'd love to see at Aster & Ruby, please get in touch. While we can't guarantee we'll be able to source every request, we'll happily look into it and let you know if it becomes available for pre-order in the future.
📧 Keeping You Updated
We understand how exciting pre-orders can be!
If there are any significant changes to your expected arrival date, we'll keep you informed via email.
Please ensure your email address is entered correctly during checkout and remember to check your Junk or Spam folder if you're waiting for an update.
❓ Questions?
If you have any questions about a pre-order before placing your order, we'd love to help.
📞 0480 758 070
Thank you for supporting Aster & Ruby. We appreciate your patience and can't wait to get your special order into your hands!